Articles

 Call logs are not visible on Voipswitch but users are able to call. Why?

At first, check is any filter used for calls window. It is possible that calls are not showed...

 Calls are not getting connected, message "Destination has higher tariff's rate than...". How to allow such calls?

At first, please notice this option prevents losses on your system. Please make sure that you are...

 Can I block a reseller's rights to delete accounts?

Yes, it can be done by taking rights off. Proper rights are in VSM on Resellers I - Reseller III...

 Can I change the title "VSC System" to a title of my own?

Yes, it is possible. VSC 1.9.x in VSC.config file: <title...

 Can I change the title "VSR System" to a title of my own?

Yes, it is possible. For VSR 1.9 - 2.2 in VSR.config file:...

 Can I have a special, unique design of softphone?

Yes, however it is charged extra. You can see some examples in our gallery or ask us by email.

 Can I offer DIDs - virtual phone numbers - to voip users?

Yes, definitely. VoipSwitch supports DIDs in many ways. You can associate phone numbers with...

 Can I use the SIPLink softphone in countries where voip is blocked?

Yes, thanks to our voip tunnel technology that enables making and receiving calls from behind any...

 Can a reseller edit a client's Personal Data in VSR?

Yes, it can be done both in all VSR releases. For VSR 1.9, 2.0, 2.1 and 2.2 it is accessible by...

 Can customers buy accounts or add funds online?

Yes, responsible for this part is the OnlineShop module. It consists of two parts of the web...

 Can the softphone be customised under my name and with my logo?

Yes, the softphone (named SIPLink) which is delivered with the main package, is always customized...

 Can the software be used as an IP PBX?

Yes, the switch in connection with the IVR can act as an IP PBX system. It can be configured to...

 Can the speed dial feature be used in conjunction with 2-stage dialing?

Yes. When a client is recognized by the system (when calling from a registered number or after...

 Can users call each other?

Yes, users within VoipSwitch can call each other using phone numbers associated with their...

 Do I need a PSTN gateway ?

In most cases the answer is no as the whole range of scenarios can be deployed without having...

 Do you have any suggestions for a firewall I can install Software or hardware.

Windows Firewall (software solution, part of Microsoft Windows Server OS). If an additional level...

 Does VoipSwitch handle SIP redirect?

Yes but only redirection to first number (only one number).

 Does VoipSwitch support STUN servers?

Voipswitch itself is handling with traffic that comes from devices that are behind NAT. We do not...

 Does VoipSwitch supports Class 5 features?

Yes, the system supports: call forwarding, network-based call forwarding (follow me), call...

 Does the "Balance share" function comply with priorities in dialing plans?

Yes, it complies. Example: prefix 0048 added 3 times, once with priority 0 and balance...

 Does the system support recharge PINs?

Yes, users can recharge their accounts by entering purchased PIN either on the web or through the...

 Fixing problems with audio player on VSPortal or PBX

Fixing problems with audio player on VSPortal/PBX When you have any problem with audio player...

 How I can implement an access number for calling cards ?

There are two approaches, one is to use a DID (virtual phone number) rented from a provider and...

 How can I put multiple prefixes under a reseller?

It is possible by using comma as separator between 2 prefixes. Example: Let's say we want to...

 How can I use VoipSwitch in wholesale termination ?

VoipSwitch was initially designed as a system for voip carriers/wholesalers. Then, over the...

 How do I open the Routes panel?

Routes module is accessible using the following link: ...

 How long does it take to get the system up and running?

Typical server installation is below 1 hour (includes: database and all IIS settings, installing...

 How to add a new language for VoipBox?

Quick steps: copy english folder to new_language folder replace wav files in new_language...

 How to change a sort order in the Detailed and Summary billing?

In VSM open Settings-> Invoices. Then click "Edit Templates" button. A menu with options will...

 How to change the account state scenario to get rounded amount of money?

It is possible to setup the account state scenario to say only dollar values rounded.The...

 How to change the format of time announcement in scenarios "+ time"?

Yes, it is possible.

 How to display account state information on an ip phone ?

There is a special page in the Web and Portal modules called get.aspx. Some ip phones have the...

 How to find the application which is blocking VoipSwitch ports?

The simplest way is to use the "netstat" system tool. You should run this tool from system...

 How to modify scenario to play available time?

It is possible to change the existing scenarios to play the time when it's needed. The...

 I use PC2Phone dialer in Microsoft Windows Vista and I can't hear the ringtone.

This problem may be related to audio settings. You should run the Audio and Video Tuning...

 I've properly configured VoipSwitch Services, but rules are still not checked. What's the reason?

Rules checking is made in cycles, with defined time interval (minimal time interval is 30...

 If I setup "Caller ID prefix" for my IVR Client does it affect his ANI number recognize when registering without a PIN?

No. Client is recognized according to real ANI send by gateway. Changing Caller ID will not...

 In the VoipSwitch logs window messages appear like - "Client from xxx.xxx.xxx.xxx did not respond to authorization request" or "Client from xxx.xxx.xxx.xxx did not send expected messages".

It mean's that the device does not respond on authorization request or didn't respond on another...

 Is VoiceMail included ?

Yes, your Voipswitch dedicated server includes voicemail functionality. Each user can have a...

 Is it possible to call between clients with different primary codecs?

Yes, it is possible.

 Is it possible to use SIP terminals (phones, gateways) with the voip tunnel technology ?

Yes, it is possible. 

 Is there a web interface for end-users?

Yes, it is a complete website fully integrated with VoipSwitch. It comes with several ready to...

 Is there a web interface for the administrator ?

Yes, there are two interfaces for managing the system: one is a windows based standalone...

 PC2Phone dialer doesn't connect to server. I use Microsoft Windows Vista operating system and Windows Firewall is on.

This problem may be related to Microsoft Firewall settings. To resolve this you should go to the...

 Redirection service doesn't work when there is no answer. The client has properly configured the redirect service in the portal but after about 60 seconds of ringing the call is terminated instead of redirect.

This situation occurs when the "Limit ring time" option is not set. To set "Limit ring...

 The call log is showing "Cannot find voice rate..." and my voice rates are ok!

Keep in mind, that when user is calling, one to five tariffs are checked. Missing prefix for any...

 VoipSwitch Services doesn't work. Why?

First, You have to make sure service is running. To do it just go to Services /Configuration leaf...

 VoipSwitch doesn't start one or more listeners on port X, what's the reason?

Some ports may be already occupied by another application. You should close that application, or...

 What I can do when I have a problem with max pin length?

When your client is trying to enter PIN and it is confirming PIN before he entered all...

 What about ANI, DID, and PIN callback ?

As with the calling cards scenario you can use a DID rented from a did provider or have your own...

 What about SMS callback ?

The SMS callback module provides an interface based on http (protocol used in web) for receiving...

 What are the necessary MIME types that have to be declared in a web server to allow dialers to download?

Dialer Extension MIME Types Symbian   .sis...

 What do I do if I do not see active calls in VSC?

Turn on active calls in VSM The operation will be done on the server On the server open VSM...

 What do I do if I do not see active calls in VSR?

Turn on active calls in VSM The operation will be done on the server On the server open VSM...

 What does IVR stand for?

IVR is an acronym for Interactive Voice Response, which allows users to access the system of...

 What else do I need apart from VoipSwitch ?

VoipSwitch software requires a windows based server. The package does not come with any hardware...

 What is Automatic Number Identification (ANI)?

ANI is an acronym for Automatic Number Identification, which is the system that allows...

 What is Post Dialing Delay (PDD)?

PDD stands for Post Dialing Delay, which is the time between the start of the call and the moment...

 What is the CallShop module for ?

By callshop we mean a place like an internet café or a shop where there are cabins/booths...

 What kind of voip services can I offer using VoipSwitch ?

Basically, all the kind of services that are available on the market. We always observe and...

 What windows versions are supported for SipLink and Vippie?

Windows 2000, Windows XP, Windows Vista, Windows 7. No matter is it x86 or x64 copy.

 Which DTMF standard does VoipSwtich support?

There are two types of DTMFs : inband and outband. Inband DTMFs means that information of a key...