Redirection service doesn't work when there is no answer. The client has properly configured the redirect service in the portal but after about 60 seconds of ringing the call is terminated instead of redirect.

This situation occurs when the "Limit ring time" option is not set. To set "Limit ring time" to a value go to Settings / VoipSwitch pane from left menu of VSM. Then check the "Limit ring time" box and enter the desired value (in seconds). Next confirm the changes by pressing the "Save changes" button.  

It is necessary to restart the VoipSwitch application after changing the "Limit ring time" value for changes to take effect.

 
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