In the VoipSwitch logs window messages appear like - "Client from xxx.xxx.xxx.xxx did not respond to authorization request" or "Client from xxx.xxx.xxx.xxx did not send expected messages".

It mean's that the device does not respond on authorization request or didn't respond on another messages within the timeout time. It could be a problem of connecting through the NAT or the device itself. We suggest to check the value of registrar expire time in VSM->settings->SIP and setup it with a value between 50-60 sec (Default is 600). After saving the settings restart of voipswitch application is needed.
  • 5 Users Found This Useful
Was this answer helpful?

Related Articles

If I setup "Caller ID prefix" for my IVR Client does it affect his ANI number recognize when registering without a PIN?

No. Client is recognized according to real ANI send by gateway. Changing Caller ID will not...

Can I have a special, unique design of softphone?

Yes, however it is charged extra. You can see some examples in our gallery or ask us by email.

Can the softphone be customised under my name and with my logo?

Yes, the softphone (named SIPLink) which is delivered with the main package, is always customized...

What windows versions are supported for SipLink and Vippie?

Windows 2000, Windows XP, Windows Vista, Windows 7. No matter is it x86 or x64 copy.